SHIPPING FAQS

Want beans to your door? This is how we do it.

Below are some answers to FAQs about how to get Zest to your door.

Any other questions either email us at info@zestcoffee.com.au, or call 03 9796 2215.

We ship via Australia EXPRESS Post.

You’ll receive a tracking number as soon as your order is processed. We ship orders Monday-Friday using the express post service – on your doorstep within 2 business days from despatch date.

We ship FRESH ROASTED COFFEE (MAX 14 DAYS FROM ROAST DATE)

We all know fresh is best. For optimum flavour we aim to ship within 2-14 days of roasting. For micro-lot orders we may have to wait till our next available roasting day, which can add up to 5 days to your order processing.

FREE SHIPPING FOR ORDERS OVER $60

We have three shipping options.

• Pickup from our stores – Sydney or Melbourne – FREE
• All orders above $60 are shipped free
• A subsidized shipping charge of $7.00 is charged on orders under $60

• “I’ve placed my order, but I need to change something…”

  Zest Specialty Coffee Roasters accommodate changes to your order wherever possible. Send your inquiry via our CONTACT FORM. Please include your name, phone, and order number.

  Payment Options.

  We accept all major credit cards (Visa, Mastercard, American Express), or run your transaction through Paypal. Both options are secure. You’ll get confirmation of your order via email with the total dollar amount (including any applicable taxes and delivery cost).

  Is your coffee Vegan approved?

  Yes, our coffee is Vegan approved. Our Blackbird blend is best suited for use with plant-based mylks. We have numerous Vegan Cafes that use our Zest Specialty Coffee beans. Read more about one of our café partners, Melbourne’s legendary vegan café, Particle Cinnamon.

  How should I store my coffee?

  It’s so important that you store your freshly roasted coffee beans in the right way maximizing flavour and extending enjoyment of every mouthful right till the last sip.

  Keep it airtight!

  Coffee beans or ground coffee need to be kept in an airtight environment. An airtight container or zip lock bag would be perfect. Our 250gm retail bags come with a re-sealable zip lock for this very reason.

  Keep it dry, not in the fridge!

  Coffee beans need to be stored in a dry environment, away from any moisture. There’s a common myth that you should store coffee beans in the fridge or freezer – this will damage your coffee beans. Coffee is hygroscopic, meaning it absorbs moisture from the surrounding environment very easily.

  Cool and dark.

  Coffee beans need to be stored in a cool, dark place. Sunlight or hot weather will cause the beans to stale alot faster. The optimum storage temperatures are around 20 to 25C.

  How often do you get new micro-lots?

  Our micro-lots are rotated on a quarterly basis. Our flavour team are always searching and sampling exceptional and mind-blowing micro-lots from all corners of the globe to delight their (and your) taste buds. Keep your eyes peeled for newbies, or sign up to our mailing list to stay on track.

  SIGN UP HERE

  There is a problem with my order. What should I do?

  In the unlikely event that there’s an error with your order, please contact us immediately by email and we’ll be more than happy to assist you. Email info@zestcoffee.com.au.

  More Questions?

  If you have any questions about your order please call or email us: 03 9796 2215 or info@zestcoffee.com.au.