We want to ensure you are entirely satisfied with your purchase from Zest. We know how frustrating it is when goods arrive damaged, defective or incorrect. If this has been your misfortune we look forward to rectifying it immediately for you. If you have any questions or concerns please don’t hesitate to contact our customer experience team on 1800 111 810 and enjoy speaking with a real person who will happily address your concern and resolve it as quickly as possible.

All refunds and exchanges will require proof of purchase before processing by our team.


If for any reason you are not happy with your purchase please contact us via our contact us page for a replacement or credit of the purchase within 7 days of receipt of your shipment. If you chose a replacement, this will be processed with highest priority and sent Express Post at no cost to yourself.


If you are not satisfied with any equipment or non-consumable merchandise purchased, please contact us via our contact us page with the details of your concern or complaint and our friendly customer service team will be in touch within 24 hours. For goods that have been incorrectly supplied or damaged in transit, we will immediately arrange a replacement to be sent to you and we will have the damaged/incorrect goods collected from you at our cost. For warranty claims the warranty of the manufacture applies.

Please see our SHIPPING FAQ page for further information.


Comandante GIVEAWAY Promotion Terms and Conditions:

To qualify, purchase any product from the store between 1st Dec 12am AEST and Dec 19th 11:59pm AEST AND follow @zest_coffee on Instagram. The winner will be announced on Zest’s IG account on Dec 20th and they will have 24hours to claim this amazing prize!

1. Acceptance. By using or attempting to use the redemption code for an offer, you agree to accept and be bound by these terms and conditions.
2. Offer Period. Promotions are only available for a limited time only, for as long as it is advertised on or ZEST SECIALTY COFFEE ROASTERS social media channels ZEST SPECIALTY COFFEE ROASTERS has the right to cancel or change any promotion at any time without notice and in its sole discretion.
3. Conditions. Promotions are not valid for cash or cash equivalent. Promotions cannot be applied to previous purchases nor combined with any other offers or discounts including price matching of any other retailer.
Promotions may not be combined with any other offers unless explicitly noted. Promotions will not be replicated in-store. Qualifying promotion amount applies to coffee only excluding Subscriptions, Ninety Plus, Coffee Flights unless otherwise stated.
4. Offers are non-transferable. All monetary amounts specified in these terms and conditions are in Australian dollars (AUD). Promotions may be subject to availability.
5. ‘Excluded Items’ means sale items and Subscriptions, Ninety Plus, Coffee Flights unless otherwise stated.
6. Redemption. To redeem an offer during an Offer Period, enter the advertised redemption code into the promo code box during the checkout process or purchase using auto-applied code. A coupon code cannot be used in conjunction with any other offer. You can only use the redemption code once unless otherwise stated.
7. Shipping. (6.1) Items will only be shipped to addresses within Australia. (6.2) It is the responsibility of the customer to ensure postal details are correct. If you are not available to accept the parcel it will be delivered to your nearest postal facility. It is the customers responsibility to arrange collection within 10 working days. Redelivery of the order will be charged at the customers expense.
8. Returns. Returns and exchanges are subject to ZEST SPECIALTY COFFEE ROASTERS return policy. If you return or seek a refund on any item purchased using a promotional offer, the value of the discount will not be refunded to you.
9. Changes. ZEST SPECIALTY COFFEE ROASTERS reserves the right to vary the terms and conditions of the offer by the company’s own discretion.
10. Offers: (9.1) From time to time we may run promotions on our website or social media channels, which are subject to both these Terms and any additional promotion-specific Terms which are incorporated into these Terms by reference. You should ensure that you read the specific conditions that apply to each promotion. By proceeding to purchase you agree and accept the Terms of the applicable promotion(s).
11. (9.2) Purchases made during a promotional period do not qualify for change of mind refunds or free returns under the company T&Cs. This does not affect your statutory rights.
12. (9.3) Buy 2, Get 1 offers exclude only include coffee products and exclude Subscriptions, Ninety Plus, Coffee Flights unless stated otherwise.
13. (9.4) Gift with Purchase offers are limited time only, while stocks last.
14. (9.5) Site-wide offers include all published products onsite unless stated otherwise.