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REFUND POLICY

We want to ensure you are entirely satisfied with your purchase from Zest. We know how frustrating it is when goods arrive damaged, defective or incorrect. If this has been your misfortune we look forward to rectifying it immediately for you. If you have any questions or concerns please don’t hesitate to contact our customer experience team on 1800 111 810 and enjoy speaking with a real person who will happily address your concern and resolve it as quickly as possible.

All refunds and exchanges will require proof of purchase before processing by our team.

COFFEE & CONSUMABLES

If for any reason you are not happy with your purchase please contact us via our contact us page for a replacement or credit of the purchase within 7 days of receipt of your shipment. If you chose a replacement, this will be processed with highest priority and sent Express Post at no cost to yourself.

EQUIPMENT & NON-CONSUMABLE PRODUCTS

If you are not satisfied with any equipment or non-consumable merchandise purchased, please contact us via our contact us page with the details of your concern or complaint and our friendly customer service team will be in touch within 24 hours. For goods that have been incorrectly supplied or damaged in transit, we will immediately arrange a replacement to be sent to you and we will have the damaged/incorrect goods collected from you at our cost. For warranty claims the warranty of the manufacture applies.

Please see our SHIPPING FAQ page for further information.