Orders for Christmas CLOSE 19th of December - please order ahead to enjoy a caffeinated Christmas!
Menu

ACCOUNT

How can I become a wholesale partner?

To start exploring your possibilities of becoming a Zest Wholesale partner, head on over to our Wholesale page. We’d love to hear from you so tell us a little bit about your business and your goals of becoming a specialty coffee destination in a contact form, or even better give the Zest HQ a call on 1800 111 810

On the other hand, try out our coffee for free by submitting a sample request on our wholesale page!

How can I become a Zest Coffee distributor?

Distributors make up an important part of our Zest family. We’d love to learn a little more about your model. Please reach out via our contact form. Or even better give the Zest HQ a call on 1800 111 810

Can I become an international distributor?

Yes we are proud to have our coffee being consumed overseas for a number of years now. Head on over to our contact page to start your journey. Or even better give the Zest HQ a call on 1800 111 810

PRODUCTS

Where can I find the brew guide for the coffee I just purchased?

We have brew recipes/guides for all the coffees we offer. The brew recipe is on the same page you purchased your coffee. Just click on the Brew Guide tab in the middle of the page to see the suggested recipe. 

Do you sell ground coffee? Can you grind my coffee?

We can grind coffee on request. Simply add the coffee you like to purchase to the cart and then processed to check out. There is an order notes box there where you can ask for you coffee to be ground for espresso, stove-top, pour-over, AeroPress and cold brew coffee. 

What’s the difference between an espresso blend and micro-lots?

Espresso blends are made of at least two single origin coffees to create a consistent flavour profile throughout the year. However, Micro-lots are high-quality single-origin coffees that can be traced back to the farm and farm owner. These coffees usually score 85+ on SCA grading system. We roast these coffees differently in order to preserve their unique flavour profile. Also, these coffees are seasonal and are not available throughout the year. 

 

What’s the difference between espresso and filter roast?

We develop coffees for espresso and filter differently during the roasting process in order to make them suitable for the brewing method. Generally speaking, for espresso profile, we roast coffees a bit slower to be able to be extracted through an espresso machine. In contrast, filter roasted coffees are being developed at a faster rate to preserve more delicate flavour. 

What’s specialty coffee?

Specialty coffee is all about quality and traceability. It all start from the farm to the final cup being served at your local cafe. The whole supply chain work together to always produce and deliver high quality standards and excellence. The Specialty Coffee Association defines any coffee that scores 80+ on their grading system, specialty coffee. It means that coffee has no primary defect that affect overall flavour profile of the cup. 

 At the farm level, the coffee producer focuses on picking the ripe cherries only and processing the cherries in the best possible way to avoid any defects. Then the specialty roaster do her/his best to preserve and highlight delicious and delicate flavours of such high quality coffees trough the roasting process. Then it comes down to the barista to pay the final care to brew the coffee according to the SCA brewing standards and protocols to serve the coffee. 

What coffee do you suggest for french press?

Light filter roasted microlots. 

Can I brew espresso blends with my French press or mocha pot?

If you like richer and heavier traditional coffee flavours, then espresso blends work just fine with French press or Mocha pot however, if you would like to appreciate more delicate flavours then we highly recommend light filter roasted microlots. 

What’s the best roast date for espresso and filter?

For espresso minimum 7-10 days and for filter roast coffees minimum 3-5 days after the roast. 

What’s the best way to store my coffee?

It is always recommended to buy enough coffee that you can consume within two weeks of purchase. A dark, dry and cool space is the best place to keep your coffee. Make sure you get rid of excess air before you wrap the bag after use. That being said, if you’d like to keep your coffee for a longer time without quality loss, you can vacuum seal your coffee and keep it in the freezer below -15C for more than 6 months.

Do you add any flavour to your coffees?

We do not add any flavour and/or any other thing to the coffee. 

Is your coffee gluten-free?

Coffee is naturally gluten-free. 

Is your coffee organic?

At the moment, we dont have a certified organic coffee. 

Is your coffee vegan friendly?

Coffee is naturally vegan. 

What’s the difference between your espresso blends?

We have four specialty espresso blends which vary in flavour profile, quality and price to suit different taste buds and budgets.  

I have purchased some coffees but haven’t received any confirmation email yet?

Please check your junk mail as sometimes the confirmation email ends there. 

When do you roast your micro-lots?

We roast our micro-lots on Mondays and Thursdays.

SHIPPING

I have not received my order yet, what should I do?

First of all, track your order by simply copy the tracking number sent to you at the time of your order’s confirmation. Head over to the Aus Post Tracking Page and paste your tracking number into the search box and hit search. You will then receive timely updates as to the progress of your order.

For the fastest updates on your order’s whereabouts call Aus Post directly. Alternatively, you may contact the Zest HQ for further inquiry. 1800 111 810

How much does shipping cost?

We have three shipping options.

  • Pickup from our Berwick Greenroom – FREE
  • All orders above $50 – FREE
  • Standard Australia Express Post – $7.00

Which postal services do you use?

We ship via Australia Post.

You’ll receive a tracking number as soon as your order is processed. We ship orders Monday-Friday using the express post service – on your doorstep within 2 business days.

How can I track my order?

To track your order simply copy the tracking number sent to you at the time of your order’s confirmation. Head over to the Aus Post Tracking Page and paste your tracking number into the search box and hit search. You will then receive timely updates as to the progress of your order.

Order running late? For the fastest updates on your order’s whereabouts call Aus Post directly. Alternatively, you may contact the Zest HQ for further inquiry. 1800 111 810

Do you offer any free shipping?

Yes!

Shipping is free Australia wide for all orders over $50

Do you ship internationally?

Yes, we do. Please note, shipping cost is calculated on a case-by-case basis, the Zest team will be in touch with you to confirm you are happy with freight charges before proceeding.

I have been charged additional fees when my international shipment arrived, who is going to pay that?

Unfortunately, Zest cannot control or guarantee that you will not receive international customs fees. Zest takes no responsibility for additional charges due to customs – these fees must be paid by you. When purchasing coffee from overseas please check your countries customs policies about coffee from Australia.

How long does it take for my order to be sent?

As best as we can we ship all orders the next day. For micro-lot orders, we may have to wait till our next available roasting day, which can add up to 5 days to your order processing. Thank you for your patience.

The good news is we all know fresh is best. For optimum flavour we aim to ship all coffee within 7-14 days of roasting.

subscriptions

Can I cancel or suspend my subscription?

Sure!

You can cancel or pause your subscription by heading over to the MY ACCOUNT page and clicking on the Subscription header and choosing from the Pause or Cancel options.

Can I have multiple active subscriptions?

Yes, you can. Simply make sure you are logged in to your account. Head over to the shop/subscription page, and add a new subscription to your cart, and checkout. Your subscriptions can have different frequencies and amounts.

Do you offer International coffee subscription?

Unfortunately, we do not offer coffee subscriptions for our international customers at this stage.